So yesterday I had to run to the ATM to take some quick cash out. I was driving my husbands car which is a GMC Acadia. It's like a small SUV. Now, I am 5' o". Which means that I am now in a car that is a SUV size and my arms are not very long.
Now attempt to get a mental picture....
Got it? Good.
So, I decide to use the drive up ATM at my local bank because I'm in a real hurry. I pull up and realize that I have to take my seat belt off so I can slouch over the car window to put my card in and press all the buttons. The ATM machine is a bit on the low side. Now, as I'm pulling up to it I decide to get as close as I can because of my short arms, it's always been easier to press all the buttons. What I fail to realize is that they put in a new ATM machine which in my opinion is much lower than the other one. I manage to put my card and press the buttons, and then this is when the unthinkable happens.
My money comes out and I am now practically leaning halfway out the window trying to get my money and I CAN'T REACH MY MONEY! OK, what do I do? [[light bulb turns on]]... I'll just open the door. Oh wait, I can't open my door because I am so darn close to the ATM that my door won't even open a half a centimeter. OK, I'll pull up forward and turn the car a bit so I can open the door and squeeze myself out and then I'll just take my money out. So, this is what I do. Right when I squeeze myself out of the car and am walking sideways to the ATM machine, I see my money getting sucked back into the ATM!!!!!! Yes, there is a time frame and I took so long trying to get my money that it took it back and I had to call the bank.
Most embarrassing part? Explaining to the representative on the phone the reason I'm filing a dispute.
Me: "My arms were too short to reach the money and my car was parked so close that I had to pull up and by the time I got out, it took the money back. I didn't realize I was being timed. If you can see the surveillance video, it would give you a good laugh."
Representative: "[giggling a bit] You would be surprised how many times it happens. There are talks of moving the ATM a bit higher for customers who have SUVs and are having difficulty reaching. You are the not the first one."
Me: "Oh good, that makes me feel better that I'm not the only one. Seriously, I would love to see the video of me hanging out of my car trying to reach my money. I'm sure the security people are getting a good laugh. Thanks for your help."
Representative: "Thank you and have a nice day!"